Vichole.com is an online matrimonial portal endeavouring constantly to provide you with matrimonial services. This privacy statement is common to all the matrimonial Website/apps operated under Vichole.com Since we are strongly committed to your right to privacy, we have drawn out a privacy statement with regard to the information we collect from you. You acknowledge that you are disclosing information voluntarily. By accessing /using the website/apps and/or by providing your information, you consent to the collection, use, share, store and process the info you disclose on the website/apps in accordance with this Privacy Policy. If you do not agree for use of your information, please do not use or access this website/apps.

What information does Vichole.com collect from you?

• We may collect your Personal Information such as name, email address, date of birth, mobile number, mother tongue, password, country, state/nationality, gender, current location, city, pin code, marital status, height, occupation, income etc.
• When you complete your profile, you can share with us additional information, such as details on your personality, family details, contact address and other details about you, as well as content such as photos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered "special" or "sensitive" in certain jurisdictions, for example your ethnic origins, religious beliefs, sub caste, physical and mental conditions. By choosing to provide this information, you consent to our processing of the information., when the you sign up as a member or you set up an alert on the Platform, we may reach out to you as per your settings;
• When you avail for a paid service, you provide us or our payment service provider with the sensitive personal data such as your Bank account, debit or credit card number or UPI
• We may collect your documents on age, address, income etc. for verification purposes to provide additional credibility to your profile.
• We collect information about your activity on our services, such as date and time you logged in, features you've been using, searches, clicks and pages visited by you, your interaction with other users including messages exchanged.
• We collect information from and about the device(s) such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
• When you visit the Platform, we use cookies to automatically collect, store and use technical information about your system and interaction with our Platform

How we use your Personal Information

• We also process your chats with other users of the Platform, for purposes such as fulfilment of legal obligations, monitoring for offensive or menacing content etc
• Our automated systems analyse your content to provide you customised search results and recommendations
• Recommend relevant matches to you and display your profile to other users.
• We communicate with you by email, phone about our services, promotions or offers that may be of your interest.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Other Tracking

• Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web-site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

Controlling your personal information

• We have provide a tool to control your privacy. You have the rights to access, rectify, update information that you provided to us.

Member from EU, UK and California have the following rights

• Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you. You can request a copy of your personal information by putting in such a request
• You have the right to withdraw your consent or to opt-out from sharing your information. Note that by withdrawing your consent, its means deletion of your profile as we won’t be able to provide service to you without the personally identifiable information.

How long we keep your information?

• We keep your personal information only as long as you use our service and also as permitted/required by applicable law. We delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyse about the use of our Services, not to specifically analyse personal characteristics about you.

Changes to this Privacy Policy

• If we make any change to our privacy policy, we will send an email about the update of Privacy Policy.

Data Protection Officer/ Grievance Officer

• In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer. Write Us on grievance[at]vichole.com